UI Case Study – Create a website for Polaris Airlines, promoting ultra-comfortable, economical flights.
1. The Problem
Polaris is an emerging airline brand focused on providing ultra-comfortable, economical flights for modern travellers. Market research identified two underserved user groups: the Comfort Seeker, who values legroom, hygiene, and a calm travel experience, and the Globe Trotter, a frequent flyer who chases value through deals and promotions.
Despite their different priorities, both groups shared frustrations with the typical flight booking experience: confusing deal pages, unclear in-flight information, and limited access to personalised offers. Usability testing also revealed that users frequently missed critical information like departure cities on the homepage, and struggled to find answers on underdeveloped Help pages.
Polaris needed a clean, compelling interface to launch their website as a Minimum Viable Product (MVP)—one that would establish brand trust, communicate value clearly, and support a seamless booking flow across devices.
2. My Role & Process
As the UI designer, I was responsible for transforming validated UX research into a user-friendly, mobile-responsive interface that reflects Polaris’ positioning as a high-comfort, low-cost airline.
Strategy & Design Foundations
Collaborated with the UX team to extend research insights gathered from user interviews, testing, and low-fidelity wireframes.
Developed a moodboard that anchored the visual direction in feelings of calm, clarity, and trust.
Created a full component-based design system, including typography, spacing, colour palette, and UI elements—ensuring visual consistency across all screens.
User-Centred Flow & Feature Design
Mapped and designed high-fidelity user flows across key journeys: flight search, browsing deals, signing up for PolarisFF membership, and accessing support.
Focused on simplifying layout while surfacing what users cared about most:
Hero carousel showcasing comfort highlights and PolarisFF sign-up prompts
Deals page structured for scannability, with filters and expiry info
Support section enhanced with FAQs and a built-in search bar
Testing & Iteration
Conducted mid-fidelity usability testing with target users.
Iterated based on key insights, including:
- Enhancing the visibility of the “From” location in homepage flight deals
- Adding a “Deals end by…” message to create urgency and reduce confusion
- Introducing search functionality to the Help page for easier access to support content
Deliverables
Responsive high-fidelity prototypes (desktop and mobile)
Design system documentation and component library
Full UI handoff ready for front-end development
3. Challenges
The biggest challenge was designing for two distinct audiences—Comfort Seekers and Globe Trotters—without crowding the interface or diluting the experience for either.
I also had to work within the constraints of an MVP scope, ensuring that only the most valuable features made it into this version. This required a flexible, modular layout system that could scale over time while staying clean and uncluttered.
Another focus was building out UI states for loading, empty, error, and success scenarios, ensuring a polished, reassuring experience at every interaction point.
4. Outcome
The final design delivers a frictionless booking experience that captures the Polaris brand promise from the first interaction. Key features and results included:
A homepage experience optimised for first-time visitors and repeat users, encouraging immediate engagement through search and deal exploration
A visually engaging in-flight experience section, using imagery and copy to reduce uncertainty and build trust
A seamless membership sign-up flow for PolarisFF, embedded into key touchpoints throughout the site
Feedback from usability testing confirmed the experience was easy to navigate, visually appealing, and better aligned with user expectations compared to traditional airline sites
The Polaris UI project demonstrated my ability to translate UX strategy into a sophisticated and scalable design system—delivering real clarity and comfort for a user base looking for just that.
To watch the full client presentation video, click here.